Ticket

NameDescriptionTypeAdditional information
ShopId

integer

Required

CustomerId

integer

None.

CustomerCode

string

None.

Categories

Collection of MessageCategory

None.

Params

Collection of Parameter

None.

OpenEmployeeId

integer

None.

OpenEmployeeFullName

string

None.

CloseEmployeeId

integer

None.

CloseEmployeeFullName

string

None.

Prio

integer

None.

HandlingEmployeeId

integer

None.

HandlingEmployeeFullName

string

None.

TicketTypeId

integer

Required

MailCount

integer

Required

VoipCallCount

integer

Required

ChatCount

integer

Required

RemoveFromFollowUpDate

date

None.

HandlingEmployeeGroupId

integer

None.

ParentTicketId

integer

None.

OrderReturnId

integer

None.

OrderReturnCode

string

None.

CreateTimestamp

date

None.

SlaEndTimestamp

date

None.

TotalOpenMinutes

integer

Required

CloseToOpenCount

integer

Required

Rating

integer

None.

OrderId

integer

None.

OrderCode

string

None.

OfferId

integer

None.

OfferCode

string

None.

HandlingEmployeeGroupChangedTimestamp

date

None.

FirstResponseTimestamp

date

None.

TaskCount

integer

Required

TicketIdleMailId

integer

None.

Id

integer

Required

TicketCode

integer

Required

Title

string

Max length: 100

OpenDate

date

Required

CloseDate

date

None.

ChangedTimestamp

date

None.

MainStatusId

integer

None.

MainStatusName

string

None.