DETAILED FEATURE OVERVIEW

ShopCtrl Core

Multi User Support
Roles per user/group
Advanced authorization features
Task Manager
Multi shop support
Multi country
Multi shop owner
Multi language
Different skins available
Activity management
Employee book
Document management
Cloud or private server
Advanced and well documented REST API interface
Flexible and mature DB design
Escrow available

Customer Support

Email Support System
Multi language
Mail templates
Chat
Wiki / Knowledge Base
Ticket system
Voip Support
Employee book
Mail rating / customer feedback
Categorisation

Order Management

Basic Order Management Interface
(Returning) Customer management
Backorder Support
Multiple shipments per order
Return Management
Import and sync orders from marketplaces
- Amazon
- eBay
- JD
- BOL
End to end tracking
Auto Invoicing
External Order Sync (push&pull)
- Shopify
- Magento 1&2
- WooCommerce
- Plenty Markets
- Custom using json connector
Address verification
Payment verification
Inventory Check
Document creation using Template Engine
Order mutations: Cancel order, Split Order, Copy Order, Create Order

Finance

Automatic and manual Invoicing
Invoice templates (including MS Word import)
Credit invoices
Manage purchase prices
Payment registration
Refund management
Financial Export
Localized invoicing

Inventory Control

Multiple warehouses
Stock positions (storage rack definitions etc.)
Move supplies
Add/Remove supplies using automated triggers
Third Party warehouses
Provisioning
Purchase Manager
Supplier Manager
Fulfillment support (custom + off-shelf connectors)
Dropshipment support
Reserve / Allocate stock
Split stock virtually

Logistics

Parcel Management
DPD
UPS
GLS
DHL
Palletways
Custom Shipping Connector
Fulfilment interfaces:
- Arvato
- Landis USA
- DocData
- B2C Europe
- Custom
Fulfilment Support:
- Local fulfilment
- 3th Party fulfilment
- Drop shipments
- Combined flows

Product Management

Basic product properties
Product variants
Product sets
Translations
Imaging : image per variant
Custom properties (property sets and dynamic sets)
Purchase information
Preferred supplier
Purchase orders
Related products (cross sell-upsell)
Shipping categories and price estimates
Pricing per shop

Reporting & Analytics

Actual stock
Export to bookkeeping software:
- Exact Online
- AccountView
- Twinfield
Connect 3th party BI tools:
Google Analytics Connector
Import from:
- Adyen
- Klarna
- Paypal
- Twinfield
- Worldpay
- Buckaroo

Automation

Triggers
 Custom Order Statuses 
Webhooks
Events
Email Merge fields
Invoicing / invoice reminders -> email to customer/employee/trigger
 Auto custom reporting 
Auto create support tickets
Auto responders for support mail
Auto match support category
Customer review tools
REST API
JSON connector