CUSTOMER SUPPORT

Put customer service at the heart of your company

Our customer service and engagement platform is powerful and flexible, and scales to meet the needs of any business.
The ShopCtrl platform is where the action is. Customer interactions across phone, chat, email, social media, and any other channel you can imagine, all come together in one place.
Let your customer service shine!
ShopCtrl's messaging features enable you to manage multi-channel communication with the same ease and speed as you used to experience with just your webstore.With it’s convenient, easy to use interface, ShopCtrl provides you with an efficient and effective means of communicating with your customers and avoids you logging into multiple systems and websites. And by enabling you to read and respond faster, more professionally and without errors, ShopCtrl helps to improve customer experience and your seller ratings too.

Customer Support Highlights

Ticketing System
Unlike email, our ticketing system is designed for team collaboration and agent productivity. This means that you can do so much more than just sending replies. Assign every ticket to a specific agent and group so there is no confusion about who should be working on which ticket. 
Share tickets, allocate to the expert
ShopCtrl makes it easy for teams. Spread the load equally, or assign specific product or order queries automatically to those best suited to solving certain issues. It’s all about getting the right answer in the shortest time.
Full order details
Respond faster with a full view of customer and order details, shipping status, and more – right there within each message.
Answers made available faster
Your customers are demanding, so we make supporting them easier.  With order, product and delivery data to hand, use snippets and pre-built templates to send fast, personalized replies in just two clicks.
Targeted response times
Meet customer expectations for fast resolution times. Set your own target response times, or maintain the standard marketplace Service Level Agreement of 24 hours. Your inbox will prioritize your messages by time left to respond.
Full Feature Overview
"ShopCtrl has been one of the most transformative customer service decisions we’ve made as a company and the support has been absolutely fantastic since day one and ongoing"
Coach New York
Reimagine your team’s work communications with ShopCtrl
Be a smooth operator
ShopCtrl omnichannel support offers everything you need for a frictionless customer experience. Our modules work together to improve agent efficiency and help customer conversations flow seamlessly across channels and other ShopCtrl features.
Work smarter, not harder
ShopCtrl is intuitive, and it’s built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it’s easy to be productive and manage customer interactions.
Lead customers to happiness
Give customers what they want – quick and easy resolutions to their issues. ShopCtrl helps you provide personalized support when and where they need it, so customers stay happy.
Make it your own
The ShopCtrl platform is open, flexible, and extensible. Design the mail templates you want. Use our triggers to automate frequently used tasks and make customer service fun again!
Be the company your customers want you to be
Learn more about ShopCtrl and what it can do for your business. We love to show you how it works!
SCHEDULE DEMO
A powerfull all-in one back office solution for 
Learn more about our other features as well: